How We Handle Your Information

1. Information We Collect

We may collect basic personal details such as your name, email address, phone number, billing address, and delivery information when you place an order or contact us. We also collect limited technical data such as browser type, device information, and website usage to help improve our services.

2. How We Use Your Information

Your information is used to process orders, arrange delivery, provide customer support, and improve your shopping experience. We may also use your contact details to send important updates about your order.

3. Data Storage & Retention

We keep your personal information only for as long as necessary to complete your order and meet legal, accounting, or operational requirements. In most cases, order-related data is retained for up to 6 years in line with standard business and tax obligations in the United Kingdom.

4. Payments

Payment processing is handled securely through third-party payment providers. We do not store full card details on our servers. Payment records may be retained for up to 6 years for accounting and compliance purposes.

5. Cookies

Our website uses cookies to support basic functionality such as shopping cart operations, security, and analytics. You can disable cookies in your browser settings, but some features may not work properly if cookies are turned off. Cookie-related data is generally retained for up to 12 months.

6. Sharing Information

We only share necessary information with trusted service providers such as delivery companies and payment processors in order to fulfil your order. We do not sell or rent your personal data to third parties.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online system can be guaranteed 100% secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal data at any time, subject to legal or operational requirements. We aim to respond to all data-related requests within 30 days.

9. International Use

As we serve customers in the UK and selected European regions, your data may be processed in different locations where necessary to complete delivery and support services.

10. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect changes in our services or legal requirements. Any significant changes will take effect immediately upon being published on this page.

11. Contact Information

If you have any questions about this Privacy Policy, you can contact us: