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REFUND POLICY
Returns & Refunds Information
We aim to provide a clear and fair refund process for all customers purchasing automotive seat covers. Please review the policy below before placing an order.
Refund Timeframe
Customers may request a return or refund within 30 days of receiving their order. Requests submitted after this period may not be eligible unless required by law.
Return Conditions
Items must be unused, in original packaging, and in resellable condition. Proof of purchase is required for all return requests.
Non-Refundable Situations
Refunds will not be issued for items that have been used, damaged after delivery, or returned without original packaging unless the item is faulty.
Damaged Item Handling
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos. We will assess and arrange a replacement or refund where appropriate.
Wrong Order Handling
If you receive the wrong item, please contact support immediately. We will arrange a replacement or correct dispatch at no additional cost.
Refund Processing Time
Once approved, refunds are processed within 7 business days and will be returned to the original payment method. The refund will be credited to your account within 3–5 business days.Bank processing times may vary depending on your provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item is faulty or sent in error. We recommend using a tracked delivery service.
Refund Approval Process
All refund requests are reviewed after inspection of returned items. You will receive an email confirmation once your request has been processed.
This policy is designed to comply with standard UK consumer protection practices and ensure a fair process for both customers and our business.