DELIVERY POLICY

Shipping & Delivery Information

This policy explains how we process and deliver orders placed with SPARKSWELD LIMITED, including delivery times, costs, and important conditions.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. During peak periods, processing may take slightly longer.

Delivery Estimates

United Kingdom: 2–5 business days
Europe: 4–10 business days
Delivery times are estimates and may vary depending on destination and courier conditions.

Free Delivery Eligibility

Complimentary standard shipping applies to all qualifying orders within our service coverage zones. No additional delivery fees will be charged for eligible purchases, ensuring a cost-effective shopping experience.

Dispatch Working Days

Order processing and dispatch operates on standard business days, Monday to Friday. Orders placed during non-working periods will be processed promptly on the next working day.

Bank Holiday & Weekend Dispatch

Dispatch services are suspended on weekends and official public holidays. Standard processing and delivery schedules will resume on the next available business day.

Courier Disclaimer

We work with third-party courier services. While we aim for timely delivery, delays caused by courier operations, weather, or customs are outside our control.

Incorrect Address Policy

Customers are responsible for providing accurate delivery details. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Undelivered & Returned Parcels

Parcels returned to sender due to unsuccessful delivery, missed collection, or incorrect customer details will require additional redelivery fees for resending. Initial free shipping eligibility does not cover re-delivery attempts.

Partial Delivery Policy

Multiple-item orders may be dispatched in separate parcels. Partial delivery will not affect full order eligibility for free shipping benefits.

Tracking Information

Tracking details are provided where available once the order has been dispatched. Customers can use tracking links to monitor delivery progress.

Delivery Fees & Taxes

Delivery fees are calculated at checkout. For European orders, customs duties or import taxes may apply depending on local regulations. These charges are not included unless explicitly stated at checkout.